By Christina Collie By now most of us have heard the stories: people falling in love with artificial intelligence (AI) bots, AI pushing people to self-harm or commit violence toward others, AI ...

Chatbots can make interactions easier for both customers and businesses—if they’re carefully developed. If the bot can’t answer common questions or guide a customer through all the steps needed to ...

Chatbots have taken the world by storm. These robots act as personal assistants, customer support representatives, marketing executives, and more. They're either powered by artificial intelligence (AI ...

BOT or NOT? This special series explores the evolving relationship between humans and machines, examining the ways that robots, artificial intelligence and automation are impacting our work and lives.

Balachandar Karthikeyan, a 28-year-old tech entrepreneur from India, has been making waves in the tech industry with his impressive contributions to WhatsApp, Signal, and his own chatbot company, ...

University of Sydney provides funding as a member of The Conversation AU. We’ve all had some kind of interaction with a chatbot. It’s usually a little pop-up in the corner of a website, offering ...