Whether it's for a first-time sales call or an interaction with a long-term client, difficult conversations seem to occur with some frequency during the sales process. Related: 7 Strategies to Succeed ...

Dealing with tough clients is practically a rite of passage in freelancing, small business, or customer service. Complaints, impossible requests, and high-maintenance personalities can stretch ...

When your clients make your life miserable, you have to decide if it’s worth redirecting the relationship or just cutting ties and moving on. Not all clients are worth keeping. That said, to salvage a ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

In business, entrepreneurs encounter a wide array of clients. While many client experiences will be positive, there will also be tough ones who challenge your typical ways of doing business and push ...

In February, Chris Mastro, 46, an advisor with Impact Fiduciary in Pasadena, Calif., faced a perplexing situation managing investments for a married couple. At their first meeting, the retired pair ...

By now you've probably used AI to help you write difficult emails and other messages. It can also help you prepare for a tough conversation. Here's how.