Micah Solomon, speaker and advisor to corporations and professional firms on improving customer service and the customer experience, discusses the problem of poor customer service in the healthcare ...

Patient satisfaction – customer service, really – in hospitals and healthcare: It’s time for the industry to raise the bar—and it needs to get a move on. Even though the goal of customer satisfaction ...

“Healthcare traditionally hasn’t been known for its customer service, but with so many more choices in healthcare now, customer service is the critical differentiator,” says Jim Stalder, CTO at Cook ...

Whether from regulatory changes or customer expectations, it seems that healthcare organizations face new pressures every day. To satisfy customers and remain competitive, your organization must be ...

I work in a variety of settings as a keynote speaker and consultant on customer service and the customer experience. And in hospital and healthcare settings, scads of the questions I get are about ...

Becker’s Hospital Review called for nominations and researched hospitals dedicated to providing excellent customer service and quality patient care. Boca Raton, Fla.-based Cancer Treatment Centers of ...

The rise of consumerism in U.S. healthcare has raised expectations for accuracy and effortlessness in customer service, according to a recent survey commissioned by IntelliResponse. The company’s ...

Col. Jerry Penner III has been commanding Madigan Healthcare System in Tacoma, Wash., for more than two months and has been leading the way in ensuring that Madigan Army Medical Center and its ...

Two years after initiating a high-touch customer model to better serve their members, WEA Trust has achieved a 31% reduction in readmission rates, resulting in savings of $1.9 million, as well as a ...

Because medical care is something everyone needs, it can be easy to forget that medical care is a service and patients are customers. But good customer service is just as important in medicine as it ...

Fox Business Network host John Stossel has a bone to pick with the U.S. healthcare system. The journalist is undergoing treatment for lung cancer at one of the highest-rated hospitals in the country.