The explosion of digital technology has transformed how businesses deal with customers, but despite the evolution of websites, blogs and social media, traditional forms of communication are still ...

Errors in telephone communication can result in outcomes ranging from inconvenience and anxiety to serious compromises in patient safety. Although 25% of interactions between physicians and patients ...

Developments in technology now make it easier than ever to monitor employee conversations at work. Particularly with regard to email, it is very easy for an employer to have a copy of all work-related ...

In this day and age, phones have undeniably become the main method of communication. It seems like everyone has a cell phone in their pocket, making them capable of chatting with others over social ...

The U.S. has long led the world in communications. But in its awesome postwar expansion, U.S. industry discovered that the old communications methods were not good enough. The telephone, telegraph and ...

Voice phone communication and email are still preferred by Americans over social networks, texting and other messaging modes for reaching out to family, friends and co-workers, according to a new ...

Even with all the communication methods available today, a modern business phone system is still the core hub for certain businesses. For instance, restaurants, doctors’ offices, and retail shops ...

Body of missing NMU student found by volunteers after two month search The body of missing Northern Michigan University student has been found two months after he went missing. Thousands of taxpayers ...

The UK Financial Conduct Authority (FCA) has emphasised in the latest edition of its Market Watch Newsletter its expectations for firms to record telephone conversations and electronic communications ...